Privacy Policy

1. Introduction

This Privacy Policy explains how Dr. Janardhana Reddy V (“we,” “us,” “our,” “the Practice”) collects, uses, discloses, and safeguards information when you visit drjanardhanareddy.com (the “Website”), use our appointment request forms, or contact us by phone or WhatsApp.

By using the Website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Website.

2. Information We Collect

Information you provide to us, typically through our appointment request forms:

• Parent/guardian name, phone number, email address
• Child’s name, age/date of birth, and reason for the visit
• Preferred consulting location (HiTech City or Chandanagar) and appointment time
• Any medical history or symptoms you choose to share when booking or messaging us

Information collected automatically when you browse the Website:

• IP address, browser type, device type, and approximate location
• Pages visited, time spent on the Website, and referring website
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information collected to:

• Schedule, confirm, and manage appointments
• Contact you by phone, WhatsApp, or email regarding your appointment
• Respond to your questions or requests
• Improve the Website’s content, usability, and performance
• Comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Children’s Privacy

This Website is intended for use by parents and guardians on behalf of their children — it is not directed at children, and we do not knowingly collect information directly from children without parental/guardian involvement. Any information about a child submitted through our forms is provided by, and with the consent of, the parent or legal guardian.

We treat all information relating to a child’s health with particular care and limit its use strictly to providing and coordinating medical care for that child.

5. Third-Party Services

The Website uses the following third-party services, each governed by their own privacy policies:

• FluentForms — to process and store appointment request form submissions
• WhatsApp Business — for appointment confirmations and communication, subject to WhatsApp’s own privacy policy
• Google Maps — to display our clinic locations
• Google Analytics (or similar) — to understand website usage in aggregate
• Hostinger — our website hosting provider, which stores website data on its servers

We encourage you to review the privacy policies of these third-party providers.

6. Cookies

Cookies are small text files stored on your device that help websites function and understand visitor behaviour. We use cookies for essential website functionality and, where enabled, for analytics purposes. You can disable cookies through your browser settings, though some parts of the Website may not function as intended without them.

7. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information collected through appointment forms for as long as necessary to provide medical care, maintain accurate medical and administrative records, and comply with applicable legal, regulatory, and record-keeping requirements under Indian law.

9. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you (or a child’s parent/guardian) may have the right to:

• Request access to the personal information we hold about you or your child
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to our legal and medical record-keeping obligations
• Withdraw consent for non-essential communications at any time

To exercise any of these rights, please contact us using the details in Section 12.

10. External Links

The Website may contain links to third-party websites (such as Medicover Hospitals or Vivid Imaging & Diagnostics Centre). We are not responsible for the privacy practices or content of those external websites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Effective date.”

12. Contact Us